Job Supervisor - Norwich

The Role

At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.

This time, we're on the lookout for a Supervisor to work in our brand new store on Castle Street in Norwich, opening January 2025!

This contract is 40 hours per week, candidates must be fully flexible to work on weekdays and weekends.

What you will be doing

The Supervisor role is an important function in the store's leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI's, and deliver first-class customer service. You'll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.

Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

What we are looking for

This role specifically requires someone with previous experience in a retail position, ideally with some exposure to store management. Menswear experience is highly desirable, but not essential. The most important thing we're looking for is a passion for Customer Service and the proven ability to keep this at the forefront of your mind whilst delivering great sales.

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work.

What you can expect from us:

* Competitive salary and an excellent quarterly bonus scheme

* Uniform - retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.

* A entrepreneurial environment where you'll be encouraged to try things and make changes to drive the business forward

* You'll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!

* We will help you get to work too! We have a great cycle to work scheme and relocation packages to support career development

* We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.

* We are proud to go about our business in the right way and partner with many charities and sustainability partners - 'giving something back' is an important part of our ethos

* The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London's famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We're taking a good hard look at our social and environmental impact, and always looking for ways to be better.

'I am Proud and Free to be me!'

When it comes to our people, we really do "Give a shirt".

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".